Consulting, Training & Support Services
Consulting & Customer Support
Understanding what our customers need is our top priority. We work hard at building your trust and providing you with the utmost care. Support comes in many ways, remote, on-site, email or by phone. Either way, Accordant will be there to help, offering a wide range of support services.
Training new employees or existing ones, Accordant offers a variety of methods to get you to meet the goals of training your staff. Our instructors design the training to make it relevant to the worker. We keep the staff engaged and make training interactive.
Reconciliation can be a challenge, whether it’s month-end, quarter-end or year-end. Accordant can assist in reconciling books and generating required reports. We can also review, fine-tune and document your company’s closing procedures to help you better manage the reconciliation process, now and in the future.
If you need customized software, Accordant can provide development services using state-of-the-art tools. We can meet your specific needs! Some instances requires companies to develop programs which are unique to their business operations. We have a resource pool that can help you develop such programs.
Custom Reports & Form Design
Accordant’s custom report and form design services can jump-start your efficiency with documents that put vital data at your fingertips.
Software Upgrades & Migration
Our technology department keeps you up to date on your applications, providing guidance to your IT consultants or performing the upgrades and migrations ourselves. We organize, plan, and carry out your upgrade/migration needs in a professional manner.
We offer convenient and cost-effective on-site or remote training to individuals or groups. On-site training also allows our team to observe your workflow first-hand and often results in operational recommendations to enhance efficiency. Please contact us at [email protected]
Online course offerings
Accordant provides a number of detailed online courses for Sage 100 Contractor, Sage 300 CRE and Estimating software. These scheduled training sessions focus on specific topics relevant to your software. View schedule here:
Training ensures that every member of your staff works in harmony with your technology. That’s why Accordant Company offers many interactive training options, all designed to build your staff’s knowledge across your organization.
Implementation Methodology is an essential element of Accordant’s professional services. We have best practices in place to make sure your software works the way you need it to. We use the top methods to ensure your business needs are met beyond all expectations.
discovery, Analyze and Define
Our process begins early on during our Sales Process. Our in-depth Sales process captures many of the functional requirements and objectives of our clients. Our Sales team transitions the process to our Implementation team by developing preliminary Design Documents and reviewing them in detail with the Implementation Team.
A Discovery meeting is then set in place to thoroughly review and refine these documents with our Client’s Management and SMEs (Subject Matter Experts). In conjunction with this a project plan is created and mutually agreed upon establishing roles, responsibilities, tasks, and timing of deliverables.
Build and Configure
Next step builds the development environment (Model) based on the approved design documents. This is an interactive process with Client’s SMEs to present a model to meet the functional requirements and objectives established.
Once built we need to test the configured solution to confirm model is working as designed. Detailed UATs (User Acceptance Tests) are completed to validate configuration and workflow as well as the related outputs. Refinements are made as needed and retested. Once completed, Production Environment is established, and Custom report needs determined.
Even though hands on training is occurring during the prior phases with SMEs, User training happens now. In-depth hands-on training with our client’s staff occurs via classrooms, one on one, and numerous activities. With the Production environment ready, training also occurs with the entering of opening balances and live transactions. The Implementation preps for Go-Live and remains with you as support until you are live and ready to go.